Ordering and Shopping Information

How do I place my order online?

Is the site secure?

Can I track my order status?

How do I use a coupon or gift certificate?

How can I pay for my order?

How can I make changes to my order?

I placed my order, but forgot to add a tee. How can I add it to my order?

Can I stop by your warehouse and get shirts?

I emailed service@deigo23.com several times and haven’t received a response! Why won’t someone email me?

Shipping Rates and Information

What shipping options do you offer?

How much will shipping cost me?

Can I track my shipment?

My tracking number isn’t working! Why?

Why was my order charged at customs fee when it was delivered?

Why did I get charged tax?

Product and Sizing Information

Tell me about your tees – sizes, styles ?

Why are you out of stock of a particular item?

Washing Instructions?

Why don’t you offer more sizes?

Returns

What is your policy on returns?

What should I do if I no longer have the return form?

The item I received was defective or incorrect. Do I have to pay to ship it back to you?

I sent back a return, but haven’t heard anything back.

About

Who made DIEGO23 and why?

Is there a DIEGO23 store?

Policy

What is your privacy policy?


Ordering and Shopping Information

How do I place my order online?

It’s quite simple really!

1.    Browse through the site until you find the item you wish to purchase.

2.    From the product page click “Add To Cart” link to add it to your cart.

3.    You may repeat step 2 by clicking the “Continue Shopping” link and adding more items to your cart for purchase or continue.

4.    Once you’ve added all the items that you wish to purchase to your cart, you can begin the checkout process by clicking the “Next Step” link. This process involves 2 steps; Shipping and Billing Informations and Making Payment. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so.

Shirts are only held for you once you place an order. Adding a shirt to your cart does not guarantee that you will be able to purchase it at a later date. If the shirt you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.

 

Is the site secure?

Any personal information given to diego23.com will be protected. Your information will not be disclosed to any third parties. diego23.com’s server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, DIEGO23 does not request and store your credit card information at any time.

To assist you in recognizing secure areas of the diego23.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

 

Can I track my order status?

You can track your order status by using your account page.

You can also go direct to www.diego23.com/shop/your-account/ and list your purchase history after login our system.

 

How do I use a coupon or gift certificate?

You can enter a coupon or gift certificate code during the first step of the checkout process. Under the shopping cart, there is a field to enter a coupon code or gift certificate code. You can only enter one code per order. The coupon or gift certificate will be deducted off the total of the order. If there is a balance, the amount will remain on the coupon or gift certificate code to be used on future orders.

How can I pay for my order?

You can make a bank order to our bank accounts or You can use PayPal payment with your Credit Cards or PayPal account.

How can I make changes to my order?

You can also send changes to sales@diego23.com. Changes can only be made if your request is answered before your order is processed. Depending on demand, we may or may not be able to make your requested change. Once your order is processed or shipped, no changes can be made.

I placed my order, but forgot to add a tee. How can I add it to my order?

We’re sorry but we’re unable to add to your order since we don’t store credit card information. You will have to place a new order for the additional shirt.

Can I stop by your warehouse and get shirts?

You can definitely stop by our warehouse to pick up shirts! We are here 9 to 5 Monday thru Friday and are located at 1744 Str. No:8 D:9 Karsiyaka Izmir – TURKEY. No need to place an order. You stop by, pick out what tees you want online, and pay for them here. We accept cash only, so you’ll need to bring your money.

I’ve tried checking my order status online and it won’t work.

To check your order status, go to www.diego23.com/shop/your-account/. You will need to login our system before. If you don’t know your login informations than please contact us.

I emailed service@diego23.com several times and haven’t received a response! Why won’t someone email me?

Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address.

During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven’t heard back from us, wait a week before sending a second inquiry.


What shipping options do you offer?

We offer the following options for shipping:

  • Domestic (TR) Orders / International Orders

How much will shipping cost me?

Costs vary based on ship location, the weight of the items in your order and the ship method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart, proceed to step 2 and fill out your shipping address, then proceed to step 3 to see your shipping costs. In step 3 you can also see how much it will cost you to ship with other ship methods than the one selected.

Can I track my shipment?

Only domestic orders have tracking numbers. As of right now, international orders do not have a tracking system. We are working on new shipping options for international orders, so keep an eye out for new shipping methods.

I haven’t received my order yet!

If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse.

Check the estimated ship times for the shipping method you selected:

Domestic (TR) Orders

•  Yurtiçi kargo (2 business days)

International Orders

•  Global Priority Mail (1-5 weeks)

* Please note that the timeframes listed above only apply to the time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. Please check the processing time estimated in your email confirmation to determine when your order will ship.

My tracking number isn’t working! Why?

Tracking numbers can take up to 72 hours to be updated

Why was my order charged at customs fee when it was delivered?

The shipping cost combines the handling fee for your package by our fulfillment team as well as the postage necessary to send your order. The third step of the checkout process clearly states that all international orders may incur a customs fee by your local customs authorities. This fee is being charged by your government, not hmftwr.com. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other.

Why did I get charged tax?

Only Canadian orders are charged an additional tax along with the shipping fee.

With DHL Globalmail, we have to claim orders when they cross the Canada border and pay the duties and customs fees. The charge is added on to your order in the form of a tax. The good news is when you receive your order, you will not have to pay any additional fees. If you are asked to, it will be an unlawful charge. Report it to your local post office.

Product and Sizing Information

Tell me about your tees – sizes, styles ?

Why are you out of stock of a particular item?

DIEGO23 keeps very limited quantities of shirts in stock. We do this for many reasons.

1.    We want these tees to be limited edition.

2.    We want focus on introducing new shirts into our stock rather than restocking old designs.

If a design you really like is out, you can request a reprint.

 

Washing Instructions?

Our new tag format doesn’t allow enough space for full washing instructions. The instructions are as follows: Machine wash cold. Wash dark colors separately. Use non-chlorine bleach only if needed. Tumble dry low. Do not iron decoration. Do not dry clean if decorated. The tee’s are primarily 50/50 cotton blend shirts and may shrink slightly.

 

Why don’t you offer more sizes?

We haven’t had much of a demand to carry other sizes than what we offer. If that changes in the future, we’ll definitely add additional sizes. Sign up for the DIEGO23 newsletter and be notified if and when that happens.

Returns

What is your policy on returns?

At diego23.com we want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange, refund or credit.

All returns must be in the original condition that you received them in. We do NOT accept back washed items. If a washed item is returned, we will refuse it and ask you to pay to have it returned to you.

Please fill out the return form on the back of the invoice that was shipped along with your package. Indicate what you are returning and why. Please let us know if you would like in return whether it be an exchange, refund or DIEGO23 credit.

All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.

If you have any other questions about returns please feel free to email service@diego23.com.

In order to process your return, please include your name, email address and order number along with the items that you are returning.

 

What should I do if I no longer have the return form?

If you no longer have it you can get it here: www.diego23.com/service/returnform.pdf. Please be sure to include your order number, your email address, and the email address of whoever placed the order. (if they’re different.)

 

The item I received was defective or incorrect. Do I have to pay to ship it back to you?

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please send the item back regular mail and include your receipt with the return. We will not reimburse for express shipping.

 

I sent back a return, but haven’t heard anything back.

Returns can take 1-2 weeks to be processed once we receive them. When your return is processed, we will send you a notification email. Check your spam folder to make sure the notification didn’t get marked as spam.

About

Who made DIEGO23 and why?

DIEGO23 was created by Gülnihal KIRGIZ and Korhan TOPALOGLU.

 

Is there a DIEGO23 store?

Yes, we are opening a store in Istanbul (yay!) and it will be opening soon. We’ll release more details when available.

When we start taking applications for positions at the store, we will post about it on the site. We are currently not accepting any applications. Keep checking back with the site for information on applying.

Policy

What is your privacy policy?

We respect your right to privacy. At diego23.com we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. DIEGO23 does not store your credit card information.

diego23.com will not rent or sell your name or personal information without your permission.

diego23.com does utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of diego23.com.

diego23.com reserves the right to update this privacy policy at anytime. Updates to our privacy policy will be sent to the email address that you have provided us.